Session 1: Step1, Empathize
The very first step in Design Thinking is to learn how to empathise with your customers.
What is empathy in Design Thinking?
Empathy is our ability to see the world through the user’s eyes, to see what they see, feel what they feel, and experience things as they do. Of course, none of us can fully experience things the way someone else does, but we can attempt to get as close as possible, and we do this by putting aside our own preconceived ideas and choosing to understand the ideas, thoughts, and needs of others instead. In the following session we will actually begin interacting with the customer.